These Terms & Conditions (“Agreement”) govern your use of the Atlantex Apparel website (“Website”) and any products or services (“Services”) provided by Atlantex Apparel (“Company,” “we,” “us,” or “our”). By accessing or purchasing from our Website, you agree to abide by these terms.
2. Return & Exchange Policy
2.1 Inspection & Claims
Customers must inspect all merchandise upon receipt. Any defects or discrepancies must be reported within 10 business days of delivery. Claims made after this period will not be accepted.
2.2 Return Authorization
All returns require pre-approval and a Return Authorization Number (RAN). Unauthorized returns will be refused and sent back at the customer’s expense.
2.3 Restocking Fee
A 15% restocking fee applies to all returned merchandise. Customers should thoroughly inspect items before printing, embroidery, or resale.
2.4 Return Timeline
Returns are accepted only within 10 business days from the delivery date. For customer pick-ups, issues must be reported within 10 business days from the pickup date. Claims beyond this period will not be accepted.
2.5 Order Cancellations
Orders may be canceled before processing. If an order has already been processed or shipped, a 15% restocking fee applies. Orders are processed and shipped as quickly as possible; once confirmed, they cannot be modified.
3. Wholesale Account & Ordering
3.1 Account Creation & Approval
Wholesale accounts require verification and may take up to 7 business days for approval. Additional documents may be requested. Customers must provide a valid Resale Certificate where applicable.
3.2 Ordering & Inventory
Orders are processed on a first-come, first-served basis. Product availability, styles, and colors are subject to change without notice. Customers are encouraged to confirm stock availability before placing bulk orders.
4. Payment Terms
4.1 Accepted Payment Methods
Pre-payment is required for all orders. We accept Visa, MasterCard, American Express, Discover, and bank wire transfers. A 2.5% processing fee applies to credit card payments.
4.2 Net Terms
Net terms may be granted to select customers upon credit approval. Late payments are subject to a 1.5% monthly finance charge (18% annually).
5. Shipping & Delivery
5.1 Shipping Terms
Orders are shipped from our designated warehouse. Shipping rates are based on order weight, size, and destination. We ship via UPS, FedEx, and other major carriers. Orders over $250 qualify for free standard shipping within the contiguous United States.
5.2 Customer Pickup
Customers may arrange pickup from our facility. Orders must be collected within 3 business days of notification.
5.3 Shipping Issues
Atlantex Apparel is not responsible for shipping delays, losses, or damages caused by third-party carriers. Claims for lost or damaged goods must be filed directly with the carrier.
6. Pricing & Product Changes
Prices are subject to change without notice. Orders will be invoiced at the price in effect at the time of shipment. Product specifications, colors, and styles may also change without notice.
7. Intellectual Property Rights
All logos, designs, trademarks, and content on our Website belong to Atlantex Apparel. Customers may not reproduce, distribute, or use our intellectual property without prior written permission.
8. Liability & Indemnification
Atlantex Apparel is not responsible for printing, embroidery, or customization issues performed by third parties. Customers agree to indemnify Atlantex Apparel against any claims, damages, or liabilities related to misuse of our products.
9. Dispute Resolution
Any disputes arising under these terms shall be governed by the laws of the State of Georgia.
10. Contact Information
For inquiries, returns, or account-related questions, please contact us: 📧 Email: info@atlantexapparel.com 📞 Phone: (404) 882-3232
Effective Date: 03/12/2025
SMS Terms & Conditions
1. SMS Consent Communication
Phone numbers collected as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from Atlantex Apparel, you may receive communications related to:
Order updates
Sales process updates
New product announcements and marketing
3. Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your orders.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier’s pricing plan. Charges may differ for domestic versus international messages.
5. Opt-In Method
You may opt in to receive SMS messages from Atlantex Apparel in the following ways:
By submitting an online form on our Website
6. Opt-Out Method
You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive. You may also contact us directly to request removal from our SMS list.
7. Help
If you are experiencing issues, reply with the keyword “HELP” or contact us directly at info@atlantexapparel.com.
8. Additional Options
If you do not wish to receive SMS messages, simply do not check the SMS consent box on our forms.
