At Atlantex Apparel, we strive to provide our customers with high-quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we offer a return and refund policy to ensure a smooth and hassle-free experience.
Eligibility for Returns
To be eligible for a return, please ensure that:
The item(s) must be returned within 15 days after products have been delivered.
The item(s) must be unworn, unwashed, and in their original condition with all tags and labels attached.
The item(s) must be in the original packaging.
Please note that final sale items, gift cards, and personalized or custom-made products are not eligible for return or refund.
How to Initiate a Return
To initiate a return, please follow these steps:
Contact Our Customer Service: Reach out to our customer service team at [email protected] or call (404) 882-3232 to request a return authorization.
Provide Order Details: Include your order number, the item(s) you wish to return, and the reason for the return in your request.
Receive Return Instructions: Our customer service team will provide you with detailed instructions on how to return your item(s), including the return address and any necessary shipping labels.
Return Timeline
Once we receive your returned item(s), we will inspect them to ensure they meet the eligibility criteria.
The inspection process typically takes 3-5 business days. After inspection:
Approved Returns: If your return is approved, we will process your refund within 7 business days.
Rejected Returns: If your return does not meet the eligibility criteria, we will notify you via email and return the item(s) to you at your expense.
Method of Refund
Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear on your statement. You will receive a confirmation email once your refund has been processed.
Additional Information
Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.
Exchange Policy: We do not offer direct exchanges. If you need a different size or color, please return the original item(s) for a refund and place a new order.
If you have any questions or need further assistance, please do not hesitate to contact our customer service team at [email protected] or call (404) 882-3232. You can also reach out to us via Contact Us page.
